App-V Error 0A-0000E005, but not from the usual suspects

I recently received a report from a customer of mine using App-V on XenApp 4.5 whereby a user would encounter error 0A-0000E005 whenever the user would try to start an App-V application on XenApp.  The error looks like this:


Those familiar with App-V will recognize this as a very common error that usually is due to a corrupt UsrVol*.pkg file in the users App-V user data directory.  This user’s problem was a bit different because this user was getting it on all App-V applications.  Also, purging the user’s App-V user data directory did nothing to solve the issue.

I did some digging on the Internet and came up with all the usual suspects.  Upgrading the client to App-V 4.6 wasn’t an option because it’s a production environment and that would require proper planning / execution.  Besides, only this user was having problems.  There were approximately 2k other users that were happily running their apps on App-V 4.5 all day long.

So I poked around this user’s configuration a bit more.  While the user was logged on, I then purged their HKCU\Software\Microsoft\SoftGrid\4.5\Client\Applications list.  After doing so, the error message changed to a 14-00000003 error message as seen below.


Progress, as in I changed the error, but unfortunately did not fix the problem.  One other thing that I noticed that was strange about this user is that they were unable to logoff successfully from Citrix.  It seemed like userinit.exe was never properly ending and therefore their sessions would get stuck on the XenApp server.

This XenApp environment uses Flex Profile with only AppData folder redirection (not my favorite, but I digress).  So I started going after the only thing that made this user any different from anyone else and that which would follow this user from Citrix server to Citrix server….our old friend AppData.

Rather than purge app data in it’s entirety I decided to selectively delete the AppData contents until I could narrow down what was causing the issue.

The result?   The Microsoft Crypto folder appears as though it may have been corrupt.  Once I deleted it, she was all set.  It solved both the App-V error as well as the session hang/logoff issues.  If you look on the Internet you’ll find scads of problems related to the Crypto folder being corrupt.  Specifically with respect to App-V, I haven’t seen any, but chalk this up to one now.  ;-)

Hope this helps someone else out there.

RES Software and Overlap (Pierre Marmignon) bury the hatchet

A little over a month ago, I blogged about an upsetting discovery that Pierre Marmignon of Overlap Group in France was being sued by RES Software for releasing a freeware User Environment Management tool.  Many people in the server based computing space were really upset with this lawsuit and thought that RES was making a big mistake.  I just received notification from RES’s PR firm that this issue has been mutally resolved and that Pierre will be allowed to continue with VUEM development.  Apparently it was all just a big misunderstanding.  Hooray!

Here’s the text of the PR release:


OVESYS and RES Software Reaffirm Partnership Agreement


OVESYS, a subsidiary of OVERLAP Groupe, and RES Software entered into a distribution agreement for RES software products on January 10, 2009. A number of reports have recently circulated regarding this partnership, and RES Software and OVESYS would like to confirm that any misunderstandings between the two organizations have been resolved. Both RES Software and OVESYS have reaffirmed that their partnership status has returned to its previous standing, and both companies are committed to continuing to work together to grow business within France.


OVESYS is a specialist in the integration of IT infrastructure solutions. The company does not develop its own technologies, and the only applications that can be brought to market by OVESYS are those of its partners, including RES Software — a Dutch-based company that has developed a wide range of software solutions for virtual desktop environments. RES Software products can be important components of desktop virtualization projects that OVESYS offers its customers.


“RES Software is a strong member of the French IT community and we highly value our partner relationships with companies such as OVESYS – OVERLAP Groupe,” said Philippe Pech, RES Software France Managing Director. “It is important for us to continue to deliver excellent products and solutions together with our partners to better serve our French customers.”


“RES Software delivers valuable products in the emerging virtual desktop category, which we feel is one of the strongest growth areas for IT in the next several years,” said Stéphane Deliry, OVERLAP Groupe Managing Director.


About OVERLAP Groupe

OVERLAP Groupe is a leading French company for the integration and management of high-end computing infrastructure solutions. The group offers support in the transformation of its customers’ infrastructure with service offerings ranging from virtualization to outsourcing, including support and funding while continuing to be a major partner of the largest companies in the industry (IBM, HP, Oracle, Cisco, Microsoft, VMware, Citrix, Symantec, etc.). The search for innovation for its customers is a strategic component for the group including Cloud Computing which is at the heart of its current developments.  OVERLAP Groupe was founded in 1992 and is headquartered in Courbevoie, France


OVERLAP Groupe is listed on NYSE Euronext Paris (compartment C), the capital of OVERLAP Groupe consists of 3,756,400 shares.

OVERLAP Action Groupe – ISIN code: FR0010759530 – Ticker: OVG

BSAAR OVERLAP Groupe – ISIN code: FR0010681569 – Ticker: OVGBS

Bonds OVERLAP Groupe – ISIN code: FR0010681551

OVERLAP Groupe is a member of MiddleNext.


About RES Software

RES Software, the proven leader in dynamic desktop solutions, is driving a transformation in the way organizations manage, maintain and reduce the cost of their desktop infrastructure. The RES Software award-winning, patented products enable IT professionals to manage and deliver secure, personalized and compliant desktops independent of the underlying computing infrastructure – thin clients, virtual desktops, physical desktops, or server-based computing environments. The company empowers customers, from small to medium-sized businesses to global enterprises, to reduce desktop complexity and meet the essential needs of a dynamic workforce that requires on-demand access to their personalized workspaces. For more information, follow updates on Twitter @ressoftware and visit



If you can’t beat them, sue the pants off of them…

Been a long time since I blogged, but I’m not apologizing for that.  Just been too busy with customer consulting lately.  Besides almost everything has gone to Twitter for me anyway.

Anyway, I just booked my airfare to head over to Paris for the Advanced Citrix Training class I’m putting on there with Benny Tritsch.  Benny and I were in Paris last year for the same class and I’m thrilled to be bringing it back there.  While I was having some conversations with a few different people in France I’ve heard rumblings that the reason for the delay of the release of CitrixTools.NET Virtual User Environment Manager (or VUEM) is because Pierre Marmignon’s employer has been slapped with a lawsuit by RES Software.  I love the various tools that Pierre has developed and I know that he’s been working on VUEM for a very long time and I can only believe that it’s crushing him that this has happened and it’s preventing the release of the tool.  To be completely honest I haven’t personally tested VUEM myself, but I’ve heard very nice things about it from other bloggers / consultants that have done testing with the early alpha releases, etc.  I’m sure that it’s bothering Pierre after spending so much time on this tool that such a horrible thing could happen.  I don’t know what Pierre’s thoughts are on this as I haven’t spoken to him about it yet, but I’m frankly a little surprised at this lawsuit situation.  From what I know about VUEM it doesn’t really compete with RES Software at all.  It’s probably closer of a competitor to something like Liquidware Labs or Immidio as it’s not nearly as feature complete as a RES PowerFuse or AppSense Environment Manager.  That being said I can think of about 70 million reasons why RES might be a little nervous right now.  To be clear I’ve got a great deal of respect for a lot of the guys at RES (especially guys like Max Ranzau @RESguru).  But situations like this really make me question their intentions.  Are the freeware tools of a community guy really at risk of upsetting the business of a large company like RES?  Come on guys…   You should be investing as much time, energy and money on improving and promoting your products and not trying to shut down a guy who’s done a lot of good for a whole lot of people.

Advanced Citrix Training Class in Malmo, Sweden has been canceled due to volcanic ash

Talk about a blog entry I never thought I’d be writing… “Training class canceled due to volcano”?

Benny Tritsch and I had to make a tough decision in canceling our Citrix Training class in Sweden next week due to the extremely difficult European travel situation because of the volcano in Iceland.  We’re currently working out a plan of action with our training partners in Sweden to reschedule this class.  Stay tuned for details on when that reschedule will happen.